TERMS OF SALE
These Terms of Sale between Loco Ltd, a company duly registered under the laws of Abu Dhabi Global Market, license number 000008476, with registered office at Bubble B01, 11th floor ADGM Square, Al Sarab Tower, Al Maryah Island, Al Maryah Island, Abu Dhabi, United Arab Emirates ("Company") and You govern Your purchase of products, services, or content ("In-App Purchases") through the Platform. Capitalized terms used herein but not defined shall have the meaning given to them in the Terms of Use.
Acceptance of Terms
Before purchasing any In-App Purchases, You must expressly accept these Terms of Sale. Your purchases and use of Services are also governed by Loco’s Terms of Use, into which these Terms of Sale are incorporated by reference.
Modification of these Terms
The Company reserves the right to change the Terms of Sale. The Terms of Sale may be updated periodically to reflect: (i) changes in laws and regulations, (ii) the introduction of new products or services, (iii) operational adjustments, (iv) technological advancements, or (v) to improve clarity and transparency, among others. If You do not agree to any change(s) after receiving notice of such change(s), please do not make any purchases on the Platform. Any modified terms will apply to any purchase made after such changes are posted on the Platform. Where required by applicable law, We will ask for Your consent to the modified Terms of Sale.
Purchase Qualifications and Account Security
To make a purchase, You must be a registered Loco user and comply with these Terms of Sale and the Terms of Use. You are responsible for maintaining Your account security and password. You agree to accept responsibility for all purchases and activities under Your account. We sell In-App Purchases only to users who can legally make purchases with an accepted Payment Method. If You are under the age of legal majority or find yourself under a guardianship condition in Your jurisdiction, You may only make purchases with the permission of a parent, legal guardian or representative who agrees to these Terms of Sale. We reserve the right to refuse or cancel orders or terminate accounts at any time at its discretion.
Payment Methods and Currency
We accept payment via major credit cards, certain debit cards, and other payment methods available on the Platform ("Payment Methods"). You are subject to the terms and conditions of Your chosen Payment Method. By placing an order, You warrant that You are authorized to use the designated Payment Method and authorize Loco, or its payment processor, to charge the specified Payment Method for the purchase amount, including all taxes and fees. All payments must be made in the respective currency offered to You on the Platform.
Please note that our payment processing partners may require You to provide personal data (e.g., government-issued ID, legal name, address, date of birth) to comply with applicable laws and regulations. They may also communicate directly with You regarding any issues with a payment.
If a purchase is declined due to issues with Your Payment Method, We may suspend or cancel Your order automatically. You are responsible for resolving any problem We encounter on this regard, in order to proceed with Your purchase. If the transaction is not accepted, contact customer support at support@loco.gg or at your bank.
Subscription Services
We may offer In-App Purchases on a subscription basis ("Subscription Services"). For automatically renewing Subscription Services, You authorize us to charge You on a recurring basis prior to each renewal. Your Subscription Service will renew continuously until You cancel it. If You are signing up for a Subscription Service under a promotional offer, some additional terms may apply. These terms, if any, will be provided to You before You sign up.
Automatic Payments
By purchasing a Subscription Service, You grant us permission to automatically charge the subscription fee to Your chosen Payment Method at the beginning of each payment period until You cancel. Access to Subscription Services will be granted once We verify the accuracy of Your payment information and that Your Payment Method account is in good standing.
You further agree that We may charge any other applicable fees for the Services or In-App Purchases, if disclosed to You in connection with Your purchase, to Your Payment Method, including any early termination fee.
You must keep Your billing information current, complete, and accurate and notify us if Your Payment Method is cancelled.
We reserve the right to discontinue or modify any Subscription Services fee payment option, with notice provided in advance of the next billing date.
To the extent permitted by applicable law, We reserve the right to suspend or cancel Your access to any Subscription Service without notice (or after providing reasonable notice where required by applicable law), upon rejection of any due charges, or if Your Payment Method (or its agent or affiliate) causes the return of payments previously made to us when You are liable for the charges. Any other requirements that may apply to our right to cancel Your Subscription Service for Your default in payment under applicable law shall remain unaffected by the foregoing sentences.
Cancellation of Subscription Services
You may cancel Your Subscription Service at any time by selecting the appropriate option in Your subscription settings or by using any other cancellation method available under applicable law. You must cancel at least 24 hours before the renewal date to avoid being charged for the next subscription period. We may also cancel Your Subscription Service by giving You notice.
Cancellation is effective at the end of the current payment period, and Your Subscription Services will continue until then.
Changes to Subscription Services and Pricing
We may periodically change Subscription Services offers and pricing, including recurring subscription fees, to reflect business changes, such as increased costs. We will post revised Subscription Services information on the Platform and provide reasonable prior notice of such changes for active recurring Subscription Services. Unless otherwise indicated and to the extent permitted by applicable law, any offer or price change will take effect at the start of the next subscription period following the date of the change. By continuing to use the Subscription Service after the change takes effect, You will have accepted the new offer or price. If You do not wish to accept such a change, You should cancel Your Subscription Service before the change takes effect.
Virtual Points
We may introduce virtual items such as stickers, coins, points, diamonds and such similar items, which can be purchased by You for a charge (“Virtual Points”). The Virtual Points, once purchased by You, may be used to tip or reward any of Your favoured players and streamers.
Except as permitted by applicable laws, once purchased, the Virtual Points cannot be exchanged or returned for cash. You shall not be entitled to encash the Virtual Points in any manner. Once the Virtual Points are deposited in favour of any streamer or player, You shall not be entitled to transfer or take back the Virtual Points.
The Virtual Points can only be redeemed by the streamers. Once deposited, Virtual Points are convertible into ‘Beans’ in the streamer’s wallet. These Beans may be withdrawn as cash as per the conversion ratio specified on the Platform and subject to the Platform’s terms and conditions.
We shall have the option of encashing them, and allotting and transferring specified percentages of such amount to the bank accounts of the respective streamers. Although We may share revenue generated from the use of Virtual Points with a streamer ,subject to the agreement solely between us and the streamer, Virtual Points are not intended to be used as a means to provide compensation or financial support to the streamer, and We make no assurances to any user that any streamer receiving Virtual Points will receive a financial benefit.
Virtual Points have no monetary value (i.e., is not cash or equivalent) and does not constitute currency or property, and cannot be sold or transferred to third parties or used, except as maybe provided by the Platform. You have no property, ownership, or monetary interest in Virtual Points, which remains subject to the Terms of Service. Except as required by applicable law, Virtual Points are non-refundable.
We do not guarantee the availability of Virtual Points at all times and may modify it at its sole discretion. We may suspend or terminate Virtual Points at any time for any reason, without notice or liability, except as required by applicable law. If Virtual Points are discontinued, You may have a reasonable amount of time to use Your remaining Virtual Points. Any remaining Virtual Points in Your account at the time of termination will be forfeited, and no compensation will be provided.
We reserve the right to change and update our inventory of Virtual Points without notice. We reserve all rights, title, and interest in Virtual Points and Virtual Points inventories, and all associated copyrights, trademarks, and other intellectual property rights therein. Except as required by applicable law, any unused Virtual Points inventory will be forfeited to us upon termination of Your account.
If Your account is terminated or suspended for any reason mentioned in the Terms of Use, any Virtual Points accumulated by You will be forfeited and may not be reinstated.
Refunds
Refund policy
Purchases of Virtual Points are final and are not refundable, transferable or exchangeable when the Virtual Points have been already used by the time of the request, unless stated otherwise at our discretion.
When You make a purchase on or receive a gift through the Platform, You have immediate access to, and use of, the In-App Purchases or Virtual Points You have purchased. Accordingly, to the extent permitted by applicable law, our policy is not to allow cancellations after a purchase and not to offer refunds, including, without limitation, Subscription Services fees.
Third-Party Terms
Your purchase and enjoyment of In-App Purchases may be subject to additional third-party legal terms. We encourage You to read them and agree to such terms before making any purchases.
Service Descriptions, Availability and Errors
We continually upgrade and revise the Platform to provide you with new In-App Purchases. To the extent permitted by applicable law, We may revise, discontinue, or modify In-App Purchases at any time without prior notice to you. We shall have no liability of any kind if an In-App Purchases that has been ordered is unavailable.
We will make reasonable efforts to accurately describe In-App Purchases. However, We do not warrant that or description, photograph, pricing, or other information of a product, service, or content is accurate, complete, reliable, current, or error-free. In the event of an error, whether on the Platform, in an order confirmation, in processing an order, delivering an In-App Purchase, or otherwise, we reserve the right to correct such error and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged. In addition, we may, in lieu of a refund as provided in this paragraph, opt to provide you with a service credit, with a value equal to the amount charged to your Payment Method. We reserve the right to determine and modify from time to time the exact nature of any such service credit, including conversion into one or more different types of In-App Purchases. Your sole remedy in the event of an error is to cancel your order and obtain a refund or credit as set forth above.
Taxes
You are responsible for any applicable national, state, or local sales or use taxes, value added taxes (“VAT”), excise taxes, gross receipts taxes, or similar taxes or fees payable in connection with your purchase of In-App Purchases. As the purchaser of In-App Purchases for another party as a gift, taxes, or other fees on that transaction will be calculated based on your country of residence. If you do not pay such sales or other tax or fee on a transaction, you will be responsible for such taxes or fees in the event that they are later determined to be payable on such sale, and We reserve the right to collect such taxes or other fees from you at any time. For tax purposes, the purchase of In-App Purchases is for personal, non-commercial, private use.
Support
You may write to support@loco.gg for any support or assistance required in connection with these Terms of Sale or for any purchases made on the Platform. We shall endeavour to respond to your queries within two working days from date of receipt.
For Brazilian users, our support team is available via in-app support between 9:30 AM to 1:00 AM BRT, on weekdays.